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Policies

Privacy Policy

Northern Roots is committed to ensuring that your privacy is protected when you use this website. Should we ask you to provide certain information by which you can be identified by when using this website, then you can rest assured that it will only be used in accordance with this privacy statement. 

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Northern Roots may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

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This policy is effective from 8/02/2024.

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What information we collect at Northern Roots:

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  • Name 

  • Contact information including email address, mobile phone number, and DOB 

  • Demographic information such as postcode, preferences, and interests 

  • Other information relevant to customer surveys and/or offers 

 

What Northern Roots does with the information:

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We require this information to understand your needs and provide you with a better service, in particular for the following reasons: 

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  • Record keeping

  • Use the information to improve our products and services Northern Roots may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address you have provided. 

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From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.

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Security of your information

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We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

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Links to other websites

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The Northern Roots website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Controlling your personal information

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We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

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If you believe that any information we are holding on you is incorrect or incomplete, please inform us as soon as possible via email: 

northernrootshs@gmail.com. We will promptly correct any information found to be incorrect.

Cancellations

Cancelling & Rescheduling

All Clients are required to pay a 50% deposit when booking online or over the phone.

Clients must inform the salon 48hours in advance to their appointment to cancel or reschedule their booking via online/SMS/phone call to avoid fee.

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  • If client cancels or reschedules within 48 hours 50% deposit is forfeited.

  • Deposit will be refunded or carried over to new appointment if cancelled before 48 hours.*.

  • Limited times (2) for rescheduling before or after 48hours, repeat offenders will forfeit 50% deposit and require FULL payment to secure appointment which will be non-refundable.

  • No-shows forfeit deposits or will be charged 50% of service if deposit hasn't been taken

  • Repeat offenders for no shows will be refused service and banned from rebooking with the salon.

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Gift Vouchers & Complimentary Vouchers

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Clients with gift vouchers or complimentary vouchers will also be required to follow the above policy; "cancelling & Rescheduling".   However, clients cancelling last minute will forfeit their voucher:

  • Gift voucher valued up to $150- 100% forfeit.

  • Gift voucher Valued up to & over $200 - 50% forfeit.

  • Complimentary Voucher- 100% Forfeit.

  • Rescheduling limited (1) before 48 hours. Rescheduling more than (1) will result in forfeit of voucher or full payment up front that will be non-refundable

  • We have the right to refuse booking if voucher is expired

  • Vouchers cannot be redeemed for Cash/Products/or other Servies unless stated

  • Vouchers cannot be redeemed by anyone other than the name on the voucher.

  • Voucher donated to local business can be used by those who "won"/Purchased in raffle".

  • Vouchers complimentary or donated will be forfeited if you no show or cancel appointment within 48hours cancellation period. 

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Hair Extensions

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All new/existing clients to the salon that book in for their first hair extension service, MUST have a complimentary consultation to ensure we provide the correct advice for: the right hair extension method, colour match and the correct amount of hair ordered for the individual.

The cost of the hair extensions must be paid upfront before the appointment.

Refit appointments must be made immediately after first fitting, so you don't miss out on your next appointment as this ensures the health of the natural hair health, so we avoid unnecessary spot tension on the scalp. Your stylist will give you the correct advice on time frame.

What's in Included in the cost:

First appointment -Ording Amount of hair needed, Pre-book natural hair colour appointment( If needed), Preparation of new hair (Which may include colour matching service for additional cost), Prep of natural hair before application, Mapping and application of hair extensions, Blending and styling.

Refit of Tape or Weft extensions- Removal of hair extensions, Hair extensions treatment and prep for re installation. Scalp & Natural hair deep clean, followed by colour service or re-installation of extensions.

  **Some colour services can be done on the day of refit, if this isn't achievable, we will have a follow-up appointment to re-install extensions.

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For more information on the hair extensions, we use see Hair extension page.

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